Start on the floor
Sit beside the people doing the work. Listen to the calls. The useful problem is rarely the one written in the brief.
Careers at OpenDebt
Build for better collection experiences.
Work with collectors to understand the tasks that need better support and those suited to automation. Build the guidance, quality review and autonomous agents that help them serve more customers with care.
Live deployment
Forward deployed.
Close enough to the customer to find the truth. Technical enough to change it.
Customer reality ↔ core product
01
Listen
Sit with collectors. Trace the real workflow, not the imagined one.
02
Ship
Configure, integrate and code until the deployment works in production.
03
Measure
Read the calls and the data. Know whether outcomes actually moved.
04
Productise
Turn the useful exception into a capability every customer can use.
Why now
The product is live. The next challenge is deploying it consistently for each customer.
100K+
regulated production calls processed and QA’d
Live
autonomous collection deployment
Direct
founder access and meaningful ownership
How we work
Close to the work. Serious about the outcome.
We are still early enough that the way we work is being written by the people doing it. These are the standards we already hold.
Own the outcome
A deployment is not done when the code ships. It is done when the customer can see the result and trust how it was produced.
Precision creates speed
In regulated work, vague thinking becomes slow review and avoidable risk. Make the rule explicit, then move quickly inside it.
Build the repeatable thing
Solve the customer problem in front of you, then turn the repeatable parts into product so the next deployment starts further ahead.
Open roles
We are hiring deliberately.
Two roles, both with real scope. You will work directly with both founders and help define how OpenDebt sounds on a call and lands in an operation.
Engineering
Voice AI Engineer
Own the real-time voice stack behind our autonomous collector: latency, interruptions, telephony and how the agent behaves when a call goes sideways.
Australia preferred · remote consideredFull-timeRemote-friendly · 4+ hrs AEST overlap
Engineering
Forward-Deployed Engineer
Own live customer deployments end to end: understand the operation, ship the solution, measure the outcome and turn what works into product.
Australia · Sydney preferredFull-timeHybrid · customer-facing