Agent Assist · In production
Live assist beside every collector.
Help collectors focus on the customer, with guidance during the conversation and less time spent on call notes. Suggested next steps and prompts support their work. Your collectors stay in charge.
Book a demoAccount details stay hidden until verification completes.
“…I’ve lost a few shifts lately, it’s been tight…”
Acknowledge it before any numbers. Ask if the change is temporary. Hardship pathway is one click if they need it.
What collectors see during a call.
In production at an ASX-listed lender, where the Financial Assistance team uses it for real-time guidance during live customer conversations, with automated quality review across every call.
Live guidance
Contextual prompts for the conversation actually happening: arrangement options, disclosure ordering, objection handling. Your playbook, beside every collector.
ID&V, tracked in real time
The system tracks the verification checklist as the customer speaks, helping the collector follow the required steps before discussing account details.
Hardship & vulnerability flags
Potential hardship and vulnerability indicators are surfaced during the call with guidance on the agreed escalation path. Your collector assesses the situation and responds.
Post-call work, automated
Automatic call summaries reduce time spent writing notes. The agreed integration determines how those notes reach your system of record.
Faster ramp
New collectors receive the same playbook guidance during calls, reducing reliance on memory and training alone.
One standard with QA
Use Agent Assist alongside Quality Assurance to review captured calls against the same playbook, with evidence for coaching and follow-up.
Built for the conversations your people lead.
Agent Assist supports human-led work whether or not you use autonomous collection. If you add autonomous capacity, it still supports your collectors on the calls they handle. The scope is agreed around your team, not a required move to another product.
Pricing
Per seat, per month.
Licensed per collector. We agree the capabilities, integration requirements and rollout with you, including Quality Assurance where it is part of your scope. Talk to us about pricing.